Sunday, May 31

Pre-orders

I've spent the last four days painting rooms in my new house with my parents who came up for a few days to help out (thanks Mum and Dad!). I've also been sorting out the Sumeria pre-orders briefly in the mornings and evenings.

Friday morning I posted the new version of the website as planned and sent the emails to all my pre-order customers. I don't feel comfortable taking their money up front, months in advance of the product arriving, so instead all I do is take a note of their name and email address and add them to the list. When the games are delivered I send an email to all the pre-order customers telling them how to pay or offering them the chance to pull out if they've changed their minds. Doing it this way makes it easier for people to pull out, which might be considered a bad thing, but I'd much rather that, than customers felt like I'd been sat on their money for ages, or they had to fight to get a refund if they'd decided to buy it through another channel or no longer wanted it. As it happens only one person has dropped out at this point, since they figure they can get it cheaper locally when it becomes available.

This time, with the imminent launch event at the UK Games Expo, a lot of my UK pre-order customers are electing to collect their copies at the Expo. This is better for everyone, since they don't have to pay postage and I don't have to go to the Post Office and paying cash means PayPal don't take a chunk out of my earnings :-)

I'm still waiting to hear from twelve of my pre-order customers who I'm expecting to post copies to. These will hopefully pay over the next few days (if they do it before 9am tomorrow I'll be able to ship their copies from York tomorrow afternoon). When I don't hear anything I'm never sure whether they've silently changed their minds and want to back out, haven't got around to it yet or my email hasn't got through. I usually send a chaser email after a week or so, just in case the first one didn't make it.

Tonight I'll be addressing all the packaging for those customers who've already paid. That way all I have to do in York tomorrow is slip a copy in the packaging and take it to the Post Office.

Tomorrow I'm setting off early and heading up to the warehouse (I'll phone them before I leave as I haven't had any confirmation that the games have arrived). In York I'll pick up enough copies for the pre-orders and then hand-deliver a few to friends before posting the rest. I'm staying the night at Paul's and going to his Monday night games night that I used to attend when I lived in York. Tuesday I'll fill the car to the gills and drive home. I should be home in time to check my email to see if any more pre-orders have paid while I've been away and get to the local Post Office.

Wednesday will be a slightly quieter day, I've got to wait in for a removals company survey and I'll also send off the first couple of stocking orders (US and Germany).

Busy, busy, busy :-)

3 comments:

Steve said...

Said it before and I'll say it again, plenty of people would probably be happy to pay up front and you should give us the option :-)

(Seriously, it means I spend the money at the same time I make the purchase decision, rather than having to remember about the "liability" on my account!)

Mal said...

What Steve said. Perhaps you could even grade the discount: 30% for those who pay up-front vs. 20-25% for those who merely register an interest?

Jack said...

It's an idea. I'm still not sure I like the ethics of it though...

Cheers,

Jack