Tuesday, June 7

The End

It's been almost exactly a year since my last post here, but I'm back for a one-time only update on the state of Reiver Games, me and a brief retrospective on the five years of Reiver Games.

A Year! What's Happened?

Since I last posted here I've been trying (successfully :) ) to get back into paid employment. After a brief spell of work experience working for a previous employer in Newcastle, I found a full-time role in software development (my official trade) near home and I've been doing that for the last seven and a half months. I'm nearly back to full steam, relearning those skills I'd learnt in the eight years before I quit coding to try Reiver Games as a full-time concern. The job is going well, they seem to like me and the work I'm doing, and I've got to say I'm loving getting a pay-check every month. It's awesome :)

Bored Now. What About Reiver Games?

Reiver Games has been very slowly ticking along in the intervening twelve months. I cut the prices of the games I had on consignment at distributors in the UK and the US in an attempt to get rid of them so all my stock was in one place. It worked, I sold the last games on consignment at the beginning of this year.

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That left me with just over three thousand games left in my warehouse (and my office): predominantly Sumeria, but with a decent chunk of It's Alive! and Carpe Astra too. Plus about 600 copies of the 2-player expansion of Sumeria. I've been trying to sell these to liquidators over the last few months and getting little traction.

About a month ago all that changed, Tanga.com got back to me (I'd assumed at that point that I'd heard the last from them) and agreed to take 300 of each game (and 300 expansions) to sell in the US (so if you're in the US they should be arriving in about two weeks...) and with that sale I could afford to sell the rest to a UK liquidator for a laughable amount. Between the two they should just about pay off my bank loan, so I can close the company down and pay off my creditors without having to dip into our personal funds.

I've got about a dozen games left at home (the loose ones I couldn't sell to a liquidator) that I'm selling on my website at pretty much cost plus shipping. Once those are gone it's just the final 300 copies of the Sumeria expansion, and then I'm done. I'm thinking of sending the remaining expansions to BoardGameGeek, so that at least they should find loving homes :)

You Rich Enough To Retire?

Sadly no. I don't have the exact figures, but I reckon I lost about £13,000 ($19,000) on Reiver Games. Dear God, that sounds awful. The one slight redeeming feature is that the vast majority of that was some money we came into unexpectedly (which was the only reason I could afford to invest in the company and not earn anything for two years). I say again: Earning a wage again is awesome.

What Went Wrong?

Clearly I screwed things up. How? Can I at least provide some pointers to the intrepid among you to help you avoid my mistakes?

Firstly, I made the jump from hobby publisher to professional publisher too soon and too quickly. The games I made by hand were very successful - I sold out of both print runs within a year and pretty much doubled the investment both times. 100% ROI is pretty good going. But that was selling a few hundred games mostly direct to gamers, not selling thousands predominantly to distributors and shops. Rather than rushing into things, I should have continued to make the games by hand and sell them to gamers at conventions, while building up my reputation and stable of games. Once I had a strong reputation and 5-10 games under my belt, I should have moved to a half-way house, where I got the games professionally manufactured in much smaller print runs (500 - 1,500) but still sold directly to gamers - that way I could afford the high costs of small print runs, since there were no middle men taking their cut. The fully professional model could come later, once I had a bunch of awesome games with a proven track record and a wider reputation. This is similar to the model Martin Wallace has taken with such success (though clearly it helps that his games are extremely popular).

My second mistake was around print run sizes and manufacturer choices. I decided to get the games manufactured in Europe for three reasons: it would be easier to liaise with the manufacturers, the environmental cost of shipping the games to me would be less than from China, and I knew that working conditions and materials would be of a known high standard. I was very happy with the second manufacturer I used: LudoFact in Germany. Their customer service was excellent. The production quality was excellent. They delivered on time and as budgeted. Sadly, getting the games manufactured in the EU cost me, as the unit cost was significantly higher, which both raised my retail price and squeezed my margins. In an attempt to overcome this problem, I increased the size of my print runs to reduce the unit costs. This left me with me with more games than I, as a new relatively unknown publisher, could sell. As a result, the capital I needed to invest in new games was instead sat in my warehouse as unsold stock, and even worse, it was costing me money to warehouse it there.

Mistake number three was related to mistake number two. In an attempt to get retail prices to an affordable level, while still selling at 40% of retail to distributors I squeezed my margins too far, to the point where I was making nowhere near enough money on each game, and yet still the games were expensive, especially in Germany (where they had to compete with local manufacturers doing vast print runs) and the US (where they had to compete with local manufacturers doing much larger print runs and getting the games made in China). With high prices people were less likely to take a punt and see if they liked it, so sales were lower than they needed to be. Making the games in the smallest box I could fit them in, while popular with collectors with huge collections and saving money on shipping, also made the games look even more expensive when compared similar sized games in the shops.

Finally, there was the bank loan. The bank were very happy to lend me £10,000 to get Carpe Astra manufactered, just after It's Alive! was released. It's Alive! was several months late, due to problems at the manufacturer, and with my pitiful margins had hardly recouped any of its investment when I wanted to release Carpe Astra. It turns out that the bank made a good decision: I'm going to re-pay the loan in full a few months early. Sadly, it was a terrible idea for me. I was paying £330 a month servicing the loan, which meant the money I was making month in, month out was quite rapidly disappearing from my account, leaving me little to invest in new games. In hindsight, I should have gone more slowly as discussed above, without having to rely on a loan. If I really wanted to jump straight in at the deep end of selling to distributors, then I needed a much larger initial investment, probably on the order of £50,000 - £100,000 - enough to fund five or ten games without relying on external finance.

It probably shouldn't be the last point, but I also needed a much better understanding of marketing and a solid marketing strategy. Considering how little I knew, it's a wonder that I managed to sell 5,500 games worldwide before the end.

Final Thoughts

I'm proud of what I achieved during the last five years with Reiver Games. From a pipe dream of making a board game in Newcastle eight or nine years ago, I sold four games (8,500 copies in total including the liquidators), to five of the world's continents. I got my products into 21 distributors in North America, the UK and throughout Europe.

I really enjoyed the graphic design and learning new skills in sales and marketing and dealing with manufacturers, distributors, shops and logistics. I loved going to trade shows and conventions and introducing gamers to my games.

I'm really glad that I decided to go for it, and that The Wife gave me her unconditional support. Had I not done it, I'd be financially better off, but I would not have learnt everything I did over the last five years, nor would I have met so many gamers who share my passion for board games.

I'd like my last words here to be a huge thank you to all my customers (thanks again for your support), all the gamers I've met (thanks for your enthusiasm), the designers (including those who sent me games I didn't publish) and my friends and family (especially The Awesome Wife) for your support, encouragement, advice and for not treating me like the lunatic I clearly am. I'll leave this blog up, hopefully the information contained herein will provide information, advice, a cautionary tale and entertainment(?) for other wannabe designers, publishers and entrepreneurs.

Wednesday, June 9

Rollcoaster Finally Falls Off Tracks

So I hinted that there might be some exciting news coming soon on my blog. Sadly this isn't it.

After I announced that I was closing the company I had several enquiries from people interested in acquiring either some or all my stock or even a share in the company. Despite being obviously very disappointed to be closing down the company after three and a half years, this interest in buying bits from me was a silver lining as it meant I might be able to pay off my debts and even possibly re-coup a small chunk of my initial investment.

Then, just over a week ago I went to a meeting with another UK publisher: Spiral Galaxy Games to discuss the possibility of a co-publishing deal for Braggart, the fun card game I've been alluding to on my blog for many, many months. It was a productive meeting, we came up with an agreement we were both happy with and it looked like Reiver Games was going to rise from the ashes and continue publishing games. I contacted the designer and the artist I had lined up, everything looked good, everything was go. We were going to try to get everything ready for Essen in the hope I could get a stand booked at the last minute (it was already past the booking deadline).

The designer had already seen the contract (though not yet signed it) and was up for it, but he wanted to finalise the game before signing the contract. The artist needed to get working immediately, and wanted me to sign a contract with her. I was a little wary about signing the artist's contract before the designer's one was signed as I didn't want to be left carrying the can if the designer dropped out.

After a chance meeting with the designer at the UK Games Expo it became clear to me that the designer wanted to finalise the game before signing the contract so that he could negotiate a new contract where I didn't have the right to change anything - he wanted complete control over the game design (which I can understand - it is after all his baby). Sadly, that meant that he was not interested in signing my standard contract (which give me the right as the publisher to make changes to the game as necessary after seeking input from him). With the designer pulling out, I'm left owing the artist a couple of hundred quid for the early artwork she's done (which was fantastic).

With no hope of publishing that game, and nowhere near enough cash in the company to publish anything else any time soon I'm back to shutting the company down. I've sold a bunch of stock to a UK distributor and now I'm trying to close a deal to get rid of the rest of the stock to a publisher in the US.

The last couple of weeks have been very intense. First very down, then very up then down again. Fortunately, on another front things are looking up as I've got a chance to work with a former employer in Newcastle on a short-term contract. It'll give me a chance to refresh my IT skills and add some recent experience and a recent reference to my CV.

Saturday, May 8

An Update

Just a quick update to let you all know where things stand with Reiver Games.

Firstly, I'd like to say a huge thank you to everyone who has got in contact to commiserate or show their support - thanks also to everyone who has ordered games from me since the announcement :)

So, where do things stand? At the moment Reiver Games is continuing as it always has, shipping direct orders and dealing with distributors as before. I've received several enquiries from people or companies interested in helping me close out. I've no firm offers yet, but one indicative offer and several expressions of interest.

As far as I can tell from the early information I've received these range from 'I would like to buy all you stock' to 'I would like to buy Reiver Games as a going concern complete with website, licences and possibly even your continued involvement'. I've also had some interest in re-printing my games in other languages.

Obviously, there's many a slip betwixt cup and lip, so none of these may materialise into a confirmed offer. But at this point I'm quietly hopeful.

Thursday, April 29

Au Revoir

As you will all know I've been finding things hard the last few months. Privately I've been agonising about what to do with the company. I had a game that was very nearly ready to go, but to go with it I would have needed another £15,000 or so in the company (in liquid asset form - i.e. cash). I've been leaning towards going back into IT work (full-time or part-time, contract or permanent) to earn some money not only to fund my personal life, but also to generate enough cash to fund my next game.

The other option that was floating round in my head was just to jack it all in and shut Reiver Games down. I've invested £13,290 of my own money in Reiver Games, and as things stand although my stock is worth more than that (at the price I paid, let alone an 'average' sale price), with all my money tied up in stock the company is not going anywhere. I've tried a whole bunch of things to try to drive sales but without cash to advertise heavily the sales have been pretty slow. Is it really worth throwing another huge wad of cash at the company and hoping I do things better with my next game?

I've decided: No, it's not. So I'm now officially winding Reiver Games down. As you can imagine I'm pretty gutted about this, but it's a hard market to succeed in, it's been a lousy couple of years economy-wise and I have to accept some responsibility and admit I'm not the guy who can make this happen.

What's next? I'm not sure. I've a lot of stock left (which I'm still paying to warehouse), and a bank loan to service. Some options are:

  • Sell the company on to someone with more business nous and a bigger wad of cash who can afford to advertise the games to drive sales and fund more products. I can't see this being that likely.
  • Sell a large amount of stock to a distributor/competitor and dispose of the rest.
  • Sell off what I can and bin the rest
  • Fire-sell what I've got

What to do? I really don't want to fire-sell the stock - the designers have entrusted me with their games and I want to them earn the rewards they deserve for their brilliant designs. Also, I really don't want to hurt those distributors and retailers who took a chance on buying my stock and have done a huge amount to support me. Undercutting them just to turn a quick buck feels like a really crappy thing to do. I'm going to be speaking to a few people in coming weeks to explore the options I have.

On a personal note I'm spending most of my time looking for paid work now, but I hope to post a few retrospective posts about what I feel went right and what went wrong. Consider them cautionary tales for those of you who would love to get into the gaming business.

I'd just like to take this moment to thank everyone who has supported Reiver Games over the last three and a half years - I definitely couldn't have done what I did without you. Thanks. Also, special thanks to my designers: Yehuda, Ted and Dirk. Thanks you trusting me with your designs - I'm sorry I couldn't make them as successful as they deserve to be.

On a final note, if you'd like to commiserate in person (or point and laugh) I'll be attending Beer and Pretzels in Burton on Trent in a few weeks.

Monday, April 19

Crowdsourcing Support

Since I announced the sad news that I'm going to have to go back into IT to pay the bills (Reiver Games hasn't reached that point yet, and doesn't look like it will any time soon), I've had lots of contact from gamers, friends and customers wishing me well and even offering support/help.

This got me thinking. If there's people out there who are interested in helping what could they do that would actually help Reiver Games get off the ground? The obvious answer is to buy one of my games, either from a local or web retailer (which will probably be cheaper for you and encourage them to buy more stock from their distributor) or take advantage of free shipping and a bundle deal when buying from my website. However, money is tight in the current economic climate, and many of the people offering support already own my games, so here are a few more ideas I came up with:

Already got my games and want to help?

  • Play them with friends you think might like them
  • Take them to conventions/games nights and get them to the table
  • Offer to demo them in a local shop
  • Get one as a Christmas/birthday present for a friend or family member you think would like it
  • Write a review or a session report of one of my games on BoardGameGeek

Don't yet have any of my games?

  • Ask a friend to bring a copy to games night/a convention
  • Ask your local store to carry my games
  • Read the rules to It's Alive!, Carpe Astra or Sumeria on my website - anything take your fancy?
  • Recommend one of my games to a friend who you think might like it

Once again, thanks to everyone who has supported Reiver Games over the last three and a half years, and for your recent messages of support - they help!

If you've got any more ideas please let me know in the comments.

Friday, March 26

The Goodwill Of Others

Yesterday I posted a Geeklist on BoardGameGeek describing my two years trying to get Reiver Games to the the point where it could support me as a full-time employee who draws a reasonable salary.

I've had to admit in the last couple of weeks that Reiver Games is still a long way from that point and that I need to bring in some money way before Reiver Games reaches that point. So I need to take some form of gainful employment and run Reiver Games in the background. I've really enjoyed running Reiver Games and I want to continue to do so.

What stood out on the Geeklist was the goodwill of several of the commenters. Several people were disappointed that it hadn't worked out for me, several offered their sympathy.

A couple of guys who had visited my stand at Essen felt bad for not buying a copy of Sumeria, despite it not being their sort of game! While that sentiment is nice, I don't want to do well because people feel sorry for me, or because they want me to live my dream. I want people to buy my games of course. But I want them to buy my games because they think the game will provide enough enjoyment to make it worth the cost. I want them to be bought and played until they fall apart, not sit on a collector's shelf as another unplayed game in their collection.

What also stood out was the comment by my friend and playtester Paul:

I'll keep supporting you and sending good wishes your way whatever shape Reiver Games takes - I still believe that if anyone can make it in this industry it's you! And I promise, in public, that I will purchase at least one copy of every Reiver Games publication to do my part to keep you in biccies! Maybe others could do the same ?!? If your next project is the one we've playtested then I AM OFFICIALLY VERY EXCITED!!!! It is an awesome game of much awsomeness! With extra awesome on the side! It will be perfect present material for friends (both gamers and non I think) and has been enjoyed by all the York fraternity who have tried it so far. Good luck! Don't give up!

Paul's pledge is incredibly generous. It's in no small part due to his generosity, his compulsive collecting of games and his friendship and wish for me to succeed. But I like to think it's also because we have a similar taste in games and he figures anything I publish will be to his tastes. Paul is a True Fan.

With 3,000 true fans I'd have sold out of all my games. But that's one in every 2,200,000 people in the world population. Considering most of the world population will never hear of me or my company, and of the proportion that might have a slight chance of stumbling across me most have no interest in board games it's a pretty tall order.

What I need to work out is how to reach those potential true fans and convert them. The games I like are pretty popular - there must be more people out there who would like It's Alive!, Carpe Astra and Sumeria if they played them. How do I get the games in front of them?

Monday, March 15

Sumeria Computer Game v0.2

As promised last week, there's a new version of the Sumeria computer game available for download and testing.

This version is a big step up from the last version in that you can actually play the game! However, there's still some functionality missing: noticeably, there's no AI (all human players) and you have to play on a single machine (no play by email/online functionality).

The setup file will run on a windows computer, and requires version 3.5 of the .Net Framework. Please feel free to download and play it and post any feature requests, feedback or bug reports in the comments below.

Friday, March 12

Comes a Time

I've been running Reiver Games for three and a half years now. For the first year and a half I was running it as a hobby - making the games by hand in my spare time around a full time job in IT. Two years ago, I decided to give it a go running Reiver Games as a full-time career.

After two years I'm now in a position to determine whether or not I've been successful. For the first three years Reiver Games was both profitable and growing (both turnover and profit growing). This year the turnover will be slightly down on last year and I probably won't be profitable. It's clear that even in the good years I'm earning nowhere near enough money to invest in new games and make a living. My games just aren't selling quickly enough.

I've been in the enviable position of not needing to earn a decent wage for a couple of years, but sooner or later I need to start bringing home the bacon. It's clear the Reiver Games is a long way from doing that at the moment.

So now what? I've got a few options, thanks to my IT training, which can earn a decent wage, and the fact that Reiver Games is not really enough work to keep me busy full-time. My options in preference order are:

  1. Do some part-time work as an IT consultant through Reiver Games. I keep the company running, continue making games and yet still earn a decent wad of cash.
  2. Get a full-time job in IT, working for a company that will let me continue Reiver Games in my spare time. Games production will probably decrease but at least it's still going.
  3. Find a business angel who will invest enough cash in Reiver Games that I can draw a salary from the company.
  4. Shut Reiver Games down, fire-sell the remaining inventory and get a proper job.

I really want to continue running Reiver Games, so Option 4 is a last ditch that I really don't want to do. Furthermore, to get an IT job I'd need more recent programming experience which I don't have.

Interestingly, I've recently been approached by a former employer to see if I want to do Option 1 with them; and a very famous, very successful web company who were wondering whether I'd like to work with them (Option 2 or 4 - not sure which yet). This company is notoriously difficult to get a job with, so I was flattered to be approached by them, and now have a second interview next week.

To get back into the swing of things I've been doing some online coding exercises at TopCoder and making some progress on the Sumeria computer game. It's almost at the point that you can play it on a single computer (only against human opponents). I'll post when the next version is ready.

Which option will I choose? That depends largely on what opportunities I'm provided with - I'm hoping that one of these two developments comes to fruition, and I can choose Option 1 or 2. Either way I'm going to have to sort something out fairly soon.

If you're disappointed that this sounds like the end of Reiver Games, I certainly hope it won't be - and I hope to be announcing my next game within a month or so.

Tuesday, March 2

Promotion Response

Three weeks ago I mentioned that I was trying to set up a promotion to encourage US shops to stock my games, and to help those that already stock my games to sell more.

The deal was that Alliance one of my US distributors, who have my games on consignment would offer my games at a discount price to their retailers. The games would be offered at 25% of US MSRP to shops that buy from Alliance. The restriction was that each shop could only buy at most one copy of each game, for demo purposes only - this wasn't a way for the shops to get cheap copies for resale.

The way my consignment deal works with Alliance is that at the beginning of each month they email me purchase orders for all the copies they've sold during the previous month, and then I invoice them for those sales.

This means I've got a very good idea of how well the deal is going, since I'm told at the end of the month how many copies they've sold. Sales last month were up on January's sales, and I know that in the first two and a half weeks of the deal they've sold 28 copies of It's Alive!, 32 copies of Carpe Astra and 25 copies of Sumeria through the deal. Since I know that each shop can only buy a single copy of each game I know that at least 32 shops have taken advantage of the offer already.

I arranged to offer the promotion for a month, and then we'd check how it was going and work out whether it was worth continuing it. I'll be checking in with my buyer at Alliance in a week or so to work out whether it's worth continuing the promotion.

In the meantime, I'll be able to track over the coming months whether sales seem to have increased (remembering the seasonal dip in sales at this time of year).

One thing I'm still not sure about. Why the differences in sales of the promotional copies? Why has Carpe Astra sold more than the others (considering it's my slowest selling game overall). I'm also wondering whether the total is more than 32 (i.e. did every retailer than bought a cheap copy of It's Alive! and Sumeria also buy Carpe Astra, or are there more than 32 takers?

Thursday, February 25

New Website Feedback

My friend Dunk is trying to get into web design, and as a portfolio project he's giving my website an overhaul. If you've got some spare time I'd appreciate it if you could compare the current website with this version of a new homepage (with no working links) and let me know in the comments what you think.

I'm also interested in what you think the current website is missing, or what cool new stuff you'd like to see.

Friday, February 19

Hit-Driven Industry

Recently I had some friends round for a day's gaming, and one of them happened to mention that board games must be a hit driven industry, like computer games (one of them works in computer games). He mentioned that most games probably don't make much money, or even make a loss, but this is covered by the hit, which is so wildly successful, that it pays the bills for years to come, and provides plenty of income which can then be risked on another batch of contenders, one of which may also be a hit (but most of which won't).

In the three and a half years that I've been publishing board games, I've read a bunch of things that make me think my friend was correct in his description of the market:

  • Wired report that over 15M copies of Settlers of Catan have been sold.
  • In 2008, 75% of Steve Jackson Games' nearly $3M turnover came from Munchkin products (7 years after the original Munchkin release).
  • Bruno Faidutti, designer of over 50 games was making more money from Citadels than the rest put together in 2004 (several years after Citadels first came out).

If you're going to start a company publishing original games there's two likely ways to succeed doing it:

  1. Start with a massive hit, that funds the rest of your product line for a while, until you're established.
  2. Start with a massive wad of cash, that allows you to establish yourself with a reasonable product line and gives you time to find your first hit.

Success or failure will rely on a few things: ability to manage your finances, ability to market your games, ability to keep costs down and not least ability to choose successful games.

There's no way to guarantee a game will be a hit. Playtesting helps, but that's not the be all and end all - your playtesters might love it, but be unrepresentative of the market. Gut feel combined with a good knowledge of the market and what's successful helps, so does excellent marketing that makes everyone want a copy before it's released.

It is at least six months since the release of all my games, with none of them selling like hot cakes I realise they are not going to become massive hits. I still hold out hope for them being successful (i.e. profitable), but it's not going to happen overnight. I need a real breakout hit, something that is hugely popular and sells extremely quickly. But how do I convince the designer of such a game to bring it to me rather than the established publishing companies, and will I recognise it if I see it?

Friday, February 12

Liquid Assets

In the publishing business you want to do two things: make stuff (in my case board games) and make money. If you're honest you're doing thing A to do thing B.

But the whole process is cyclical. You can't make games without some money to buy them (and pay for the artwork and marketing), and you can't make money without games to sell.

Publishing is one of those businesses where you have to shell out a lot of cash up front. I pay my artists before the game has been manufactured. I pay my manufacturer before I've sold more than a handful of copies.

For the last three years my company has been profitable, i.e. it's worth more now than it was last year, and so on. All sounds fantastic doesn't it? The problem is that my assets are mostly stock. Stock is not a liquid asset. What's a liquid asset? According to Wikipedia:

A liquid asset has some or more of the following features. It can be sold rapidly, with minimal loss of value, any time within market hours. The essential characteristic of a liquid market is that there are ready and willing buyers and sellers at all times.

Clearly I can't just sell all my stock instantly at full price, it takes time to sell stock, so stock is not very liquid. Why is this a problem? If I receive an excellent prototype tomorrow that I want to make immediately I need to be able to pay for it. The manufacturer will only accept cash, so I need lots of cash on hand to fund the manufacture of my next game. If all my assets are stock then I can't make another game until I've sold enough to fund the next game.

Of course, the other problem with stock is you don't know how much it's worth. You know what you paid for it. You know what it could be worth if you sold it all at full price, whole sale price or even the average price of your sales to date. But you don't know how many you can sell. You might have sold the last game you will ever sell yesterday and all your stock is all firewood. Or worse: firewood you are paying to warehouse.

What can you do to avoid this problem? Probably the easiest thing is not over-produce. If you order 5,000 games and only sell 1,500 then you're in trouble. If you produce 1,500 and sell 1,500 you're on to a winner. The problem there of course is that the more copies you make the better your profit margins or the cheaper the final product - which could lead to more sales.

Another thing you can do is try to drive sales early. The faster you sell your games the sooner you turn them into cash that can be re-invested into new games. It's probably worth making less money sooner than more money later.

Wednesday, February 10

Breaking into Shops

If you take a look at my stockists page on my website, you'll notice that there are almost as many UK stockists of my games (that I know about) as there are American. America however is a much bigger market (I know of 600-odd games stores in the US and Alliance service 2,500 game and comic shops.

So why is my market penetration so much better in the UK despite several US distributors? There are several reasons:

  1. UK shops like to carry UK publishers' games: they're local
  2. It's easier for me to contact UK shops by phone and in person
  3. It's easier for me to organise events in UK shops
  4. My games are cheaper in the UK (less shipping)

So what can I do to improve the number of shops in the US (and Canada, Germany and the rest of Europe for that matter) that carry my games?

The first thing I did was to email all the shops I could find an email address (or web form) for, introducing my games and asking them to consider stocking them. That seemed to go pretty well, but several of the shops wanted demo copies of the games, either to see them before deciding whether or not to stock them or to allow demos of store-owned copies to help them sell the stock they have.

It costs me at least £21 to send a set of all three games to the US so it would be a very expensive effort was I to supply copies to all those who wanted them from the UK. However, my US distributors have stock on hand in the US, and can fold demo copies in with the rest of their stocking order to the shop in question, so the shipping is effectively free. So I'm trying to set up a promotion where one of my distributors allows shops in the US they service to buy my games at a reduced price. Apparently some big US publishers offer shops the chance to buy demo copies at 25% of the full retail price - so that's the deal I'm trying to set up.

One of my US distributors currently have my games on consignment: they have a decent amount of stock of all three games, and they just let me know how many they've sold each month and then I invoice them for those sales. Since they haven't already paid me for the stock they've got on hand, it's going to be easier to set up a promotion with them than someone who has already paid me full wholesale price for the stock they are offering at a reduced price.

Obviously the price I've negotiated with the distributors for the ordinary copies is based on them selling the copies at the ordinary price, so I've got to negotiate a new price for each game when sold through the promotion. Also, I don't want each shop to stock up on cheap copies - I want it limited to one copy per game per store, purely for demo purposes. Fortunately, this is something the distributor can organise.

I've gone around the houses a bit trying to find the right person at the distributor to talk to about this, but hopefully it's going to be sorted pretty quickly, now that I'm talking to the right guy. Things are also being slowed down by the time difference - it usually takes 24 hours to get an answer to my questions :(.

Saturday, February 6

The Offer That Will Not Die!

At the beginning of January I offered free worldwide shipping on games bought from my website, as an effort to boost sales and to raise awareness of my games and company.

Due to some technical problems at PayPal, I've been unable to cancel the deal at the end of January like I planned, so it's still running on my website at the moment, and it will remain so until PayPal fix the problem with their buttons feature. I would say that this could be your last chance to take advantage of the offer, but it might finish Monday or it might finish in 2011!

Was the offer successful? I think it was. I sold nearly thirty games that I doubt I would have sold otherwise, either through my website or through retailers and distributors.

My big concern was that the offer would spark a rush of sales from countries where I already had distribution, effectively hurting those retailers and distributors who are already my customers. The good news is that only five of those sales were from countries where I already had distribution (four from the UK and one from Hawaii). The rest came predominantly from Australia (half of all the sales), the Far East and Norway.

One of my other reasons for the offer was that I hoped that getting the games into the hands of gamers would hopefully lead to some more sales - Aaron buys the game and plays it with Bob and Carol, Bob thinks it's okay, but Carol loves it and buys her own copy (which she later plays with Dave and Ellie ...). In one case this definitely happened, which is a great feeling. Aaron (real names have been changed!) bought a copy of Sumeria. A week later he bought another copy - he said he loved it and he was buying a copy for a friend. It's this kind of sale that's the ideal - the game is bought (this applies to all sales by definition), played (some collectors own hundreds of games they've never played), and the people who played it enjoyed it enough to lead to another sale.

In my mind that's a win, now I need to drive more sales, to hopefully lead to more. I'll blog again next week with what my next plan is.

Thursday, January 21

Contacting Shops

Over the last year or so I've managed to pick up twenty distributors for my games. This is obviously a Good Thing(tm), since I can now get my games in more shops and hence more exposure and hopefully more sales to actual customers.

So far, when I bring out a new game I get initial stocking orders from my distributors, and often a restock of the others. Occasionally I get a restock order for one or more of my games out of the blue.

Over the Christmas and New Year period, with no new games released, I've not had many restock orders - most of my distributors still have stock of my games on hand. In an effort to help them sell their stock and encourage them to re-order, I've been contacting shops in the US introducing myself, my company and my games.

I've managed to build a database (read spreadsheet!) of 611 stores in the US, including their location and contact details. That's great - if I could sell two copies of each game to all those stores I'd have sold a huge percentage of my print runs in one fell swoop. Now obviously, lots of those won't want to carry my games because they're not that heavily into board games and they only want to carry the really big names. However, a few of them would want to carry my games, only they've not heard of them - they've slipped under the radar as they receive a welter of information about hundreds of new games.

I think my email marketing campaign has been remarkably successful. I've got to assume a lot of my emails will end up in a spam filter and in many cases won't even be read. However, of the stores I have contacted before today (the ones I contacted today haven't had much of a chance to respond!), 10% have responded to me via email.

That 10% includes 4% who already stock my games, and another 2.5% who have placed orders with their distributors as a result of my emails. Where I've been copied on the emails to their sales contact at the distributor they have usually picked up two or three copies of each game.

What surprised me the most though was the number of stores with no website (not even a Facebook or MySpace page) and the number who don't provide an email address on their website. I can see why they wouldn't want to expose an email address to the world (I get enough spam on mine), but there are ways around it (online email forms, possibly with captchas, obscured email addresses (e.g. jack (at) reivergames (dot) co (dot) uk). I would have thought as a store you would want to make it as easy as possible for your customers to contact you. In total, I couldn't find an email address or form for 113 of the 611 (that's 18%!).

I think this has been a pretty successful effort, I'm just kicking myself that I didn't do it sooner - especially when I had a new game coming out. I'm going to extend my efforts to Canada and then Europe, and possibly other countries where I already have a distributor.

Monday, January 11

Incentives

In my last quarterly newsletter I did a special deal for subscribers where they got to buy my games at a discount price. There were a few takers, but not a huge number - there's only four hundred or so people on my newsletter mailing list, and most of them already own one or more of my games.

At the moment I'm running another incentive: free shipping on all my games (but not the Sumeria Expansion) when bought from my website - regardless of where I'm shipping the games.

Incentives like these seem pretty harmless - I get a bit less money than selling at full price, and the customer gets it a bit cheaper than full price plus shipping. However, it's not quite that simple.

I've already agreed to sell my games to a bunch of shops and distributors. Those shops and distributors want to sell my games in their backyard, and due to their nature they will be much better at it than I am: A game shop in Lancaster, PA will have a much better idea of who in Lancaster, PA buys board games than I do, and far more people there will know about the local game store than my website. So I want to keep them as customers, and support them however I can.

The shops and distributors that have bought from me have invested their money in buying my games in the hope that they can sell them on at a profit. If I invite a few select people to get the games cheap from me, that's not really any skin off their back - those people were unlikely to buy from them anyway. In fact, as more people get my games and play them, the awareness of my games increases and it might even lead to more people interested in my games and more sales for my stockists.

If, however, I start undercutting them and making a big splash about it, then it might drive some of their customers who would have bought my games from them to buy them from me instead. That's not playing nice. Instead of supporting them in return for buying my stock, I'm hurting them. In that situation they'd be unlikely to buy more of my stock - leading to fewer sales overall.

There are some places in the world where I've got pretty good distribution: the UK, the US, and a chunk of mainland Europe. Similarly, there are a bunch of places where it's really hard to get hold of my games: Australia, New Zealand, Africa and South America. The free shipping deal was designed to help those hard to reach customers, while having minimum impact on my stockists in the well-supplied regions.

So far, it seems to be working, only one of the orders I've received since starting the deal came from a country where I've got good distribution, the rest came from those hard-to-reach countries - people who probably wouldn't have bought my games otherwise.

So I've sold a few extra games to people who were unlikely to get them otherwise; some people who wanted my games but couldn't afford full price plus shipping got them and the shops that stock them didn't get screwed. All sounds good.

The downside is that I really don't make much money on these copies. For example a sale of Sumeria (plus the expansion) to New Zealand gets me £25. £3.72 of that goes to the tax man as VAT. £1.18 goes to PayPal. £8.81 goes to the Post Office. £0.58 goes to Staples for the packaging. I'm left with £10.71. Still, it's more than I'd get selling to a distributor, and it's money I wouldn't have got without the incentive.

Thursday, January 7

Sales Over Time

Happy New Year everyone. I hope you all had a good Christmas (or other appropriate holiday season). I had a proper break for Christmas and New Year - it felt like the first proper break in years, but I'm sure it wasn't.

I read something recently (I think it was on BoardGameGeek but I can't be sure), that said that the vast majority of sales of a game are in the three months after release. I think they even gave a percentage. I can see that for companies with big marketing budgets that would be the case. Before the game is launched lots of money is spent to prime the market to expect and want the game. When the game comes out lots of people will buy the new hot game, but over time there's another new hot game, and then another, so sales tail off. However, I can think of at least two occasions when the front-loaded sales profile is not the case:

The Smash Hit

I've also read that over 15 million copies of The Settlers of Catan have been sold in the 15 years since it was released. Settlers has been a breakout hit, being re-published in tens of languages and becoming a perennial best seller. I can guarantee that most of those 15 million sales weren't in 1995. It's the same for Carcassonne, Magic: The Gathering, Monopoly, Munchkin, Risk, Trivial Pursuit, and any other game that becomes hugely successful. As more people play it, more people buy it and it becomes a juggernaut.

These games sell because people try it, love it, introduce their friends to it, they love it, some of them buy it, they introduce others to it and so on. As time goes on the demand for the game increases - not decreases.

The Sleeper

When the game is unknown and the company is small and has limited marketing budget then it's possible for initial sales to be slow. Distributors and shops don't pick up the game initially, waiting to see if it's got legs before investing in it. Maybe they get demo copies, try it out, like it and get a few copies in. Those copies won't fly off the shelves because no-one's heard of it, but maybe someone takes a chance and tries it out. Things then follow the Smash Hit path but only on a much smaller scale.

Without much of a marketing budget to speak of, I need my games to fall into the Sleeper category. I've not sold the majority of any of my print runs in the first three months. I've sold a decent chunk of my games in their first three months, but not a majority and certainly not 2/3 or 3/4.

How do I intend to do this? Two main strategies. I need to reach new markets where I don't currently have any presence, and improve my market penetration in markets where I do currently have a presence.

For the first point, I'm going to be contacting as many new distributors as I can, focussing on those that have recently expressed an interest in carry my games (particularly those who approached me at Essen) and those in territories where I don't currently have a distributor (notably France and Australia).

For the second part I'm going to continue contacting shops in North America (I'll do Canada once I've finished working through the US States), this seems to be working - several stores are now going to carry my games as a result of me contacting them.

I need sales this year to be at least as good as last year - it's a tall order, but I've got to make it happen. If you've got any ideas on how to boost sales, I'd love to hear them in the comments.

Wednesday, December 23

Merry Christmas

Right, I'm clocking off for the holidays now, so thanks to everyone for reading this year and I hope you all have a great Christmas (or other winter holiday) and a fabulous New Year and I'll see you all in 2010.

Friday, December 18

The Best Laid Plans

Sometimes you have a great plan, and things outside your control throw everything into disarray.

For the last couple of weeks I've been spending a decent chunk of my time email shops in the US, trying to get them to stock my games. It's been pretty successful, so I am keen to continue. This week, I was going to be playtesting on Monday and I had a hospital appointment Tuesday morning, but other than that I planned to spend 3.5 days on the email campaign.

Monday I went playtesting, then to my German lesson on Monday night. Tuesday morning I nipped over to the hospital as planned. So far so good. I got back to my computer on Tuesday afternoon and experienced yet more internet problems, which had been a continuing problem over the last couple of weeks. Webpages were timing out when I tried to view them, emails were repeatedly timing out when I tried to send them. Everything was a bit flaky. I'd checked with my ISP and they weren't reporting any problems, so perhaps it was a local problem. I pinged Google. Very slow with up to 75% packet loss. Not good. I pinged my wireless router. Very slow with up to 75% packet loss. WHAT? This is not a good sign. I rebooted my computer in Windows (it's a dual boot machine) and got the same result, so it's either a problem with my computer or the router. Then I set up The Wife's computer in my office and her computer was fine, 0% packet loss to the router and 2ms response time. So it was my computer, and since I was getting the same problem in Windows and Ubuntu it was a hardware problem.

This could have been a real disaster, but since The Wife has less need of her computer now, she'd already offered to swap with me. She's also got a work laptop she brings home too. I'd started to install stuff on her machine in Windows (Vista :( ) a few weeks ago, but it hadn't been a priority. Now it was. Wednesday I spent all day trying to get Ubuntu onto her machine. She had a single large partition on her hard drive, so I needed to re-size that to make room for a ext4 linux partition. Fortunately, Vista comes with partitioning tools. Unfortunately, there are some problems. You can't shrink a partition if there are files at the end of it. You need to move the files first. Which you can do with a defragment and optimise. But not if the files are immovable. So I needed to reduce the number of immovable files. This was well into Yak-shaving territory by now. I turned off hibernation, deleted the hibernation file, turned off paging and deleted the page file, I turned off system restoration, and deleted most of the restore points. Finally I was able to run defrag and optimise (two hours), shrink the partition, turn everything back on and install Ubuntu. I finished at 11pm on Wednesday.

Thursday morning was spent setting up Ubuntu how I wanted and re-installing my data. The Wife had booked Friday as holiday, but decided to take Thursday afternoon and Friday morning off instead, so I took those off with her.

So I've got a working computer again, and I got my playtesting done, but not a lot else this week. It's frustrating when unexpected circumstances take control, but every now and again it can't be helped :(.

Thursday, December 10

The Links in the Retail Chain

As I've mentioned before, there are basically four links in the retail chain: manufacturer (that's me!), distributor, shop and customer. Ideally what you want is to get your product to the customer as quickly as possible.

It's possible to skip steps, either by selling directly to the customer (via your website or at a convention for example), or directly to shops, but you'll never hit the big time doing that unless you have an extremely popular website.

What you want to do is get your game carried by most shops. Most shops won't want to order enough copies of a game to make it worth your while selling to them directly, in addition, they want the convenience of dealing with a single supplier (or two) for all the products they carry, rather than dealing with hundreds of manufacturers. So you want distributors to carry your products.

Distributors will either pay you when you invoice them for an order or when they sell to a shop (if the games are 'on consignment'). If they pay on invoicing, they won't place another order until they've sold the first order to shops, so you want shops to carry your products.

Similarly, shops will only re-order your games if customers buy them, so you need to get customers to want your games.

You will get a little help from one link to the next (distributors will tell the shops that they are carrying your products, shop staff will tell customers that your games are available), but you really need to get your marketing to work on each link in the chain.

I've got a pretty good network of distributors, some of which I've contacted myself, some of which have contacted me and some of which have been asked by their customers (the shops) to carry my games. I've spent some money on online advertising and I occasionally make a fuss on BoardGameGeek to contact customers. In addition, I attend Essen, several UK conventions and I'm currently doing a tour of UK game shops to promote my games to customers.

So the missing link is clearly the shops. I've been thinking for a while about how I can best contact the US shops (there's at least 2,500 of them!), while spending the least amount of money. I've considered paying my distributors to advertise my products to their customers; getting volunteers to demo games in their local stores and now I'm trying something new: email.

Email has the advantage of being free, and simple to do. The downside is that any email I send is going to be to a public email address from a webpage which is likely to be heavily spammed, so my emails might not get through, and if they do they might themselves be considered spam.

I'm currently sending a brief email to every shop I can find out about, introducing myself, my company and my products and asking the shop to consider stocking them. I ask them to let me know if they will start stocking them (or do already), and give them an incentive to reply by offering to list them on my website as a stockist.

In addition to sending the emails, I'm building up a spreadsheet of all the shops I find out about, including their contact details (phone number if I can't find an email address) and whether or not they've replied and are a stockist. I'm using the FLGS of the USA meta-thread on BGG as a starting point to try to find out about the shops.

So how's it going? I've had nine replies so far from about 100 emails. Most of them already carry at least one of my games, two are going to carry them from now on. That seems a pretty good response rate for an email marketing campaign. I'm going to keep it up for a few weeks, and see if it leads to any re-stock orders from my US distributors.

Tuesday, December 1

Hobby Publishing: Less Risky

In my last post I showed you just how scary the figures could be for trying to make games for a living. They weren't actual figures for one of my games, but they were indicative. In the comments Daniel asked what about hobby publishing - how does that compare (I paraphrase!). So here's the answer.

Just over three years ago I decided to make and sell some copies of Border Reivers, a board game I had designed over the preceding five years. With little money to throw at the effort and little faith in my ability to sell a lot of copies I chose to go down the hobby publishing route: I would make a small number of copies, largely by hand to keep costs down.

I worked out that I could make 100 copies for £1,255 plus £376 on overheads (I wasn't paying warehousing costs, or myself any salary, but there were a bunch of tools I needed to make the games. To keep costs down I ordered the wooden and plastic pieces all at once (the more you get the cheaper they are), and did the same with the printing. I got a digital printer to do all the printing for me, just onto SRA3 sheets of paper and thin card. I got them to laminate it all to to make it more durable, but I was going to do all the assembly myself. The total price was £1,631 or £16.31 per copy. To cover my costs (plus the cost of attending various conventions and setting up a website I chose to price the game at £30, less than twice the manufacturing cost. I doubted very much whether anyone would pay more than that for it, especially as the cost of shipping would be on top of that. Obviously I couldn't afford to sell to distributors or shops, so I had to hope that I could win enough people over at conventions and via the internet to cover my costs.

With no fixed overheads (no warehousing, no salary) the time it took me to sell the copies didn't really matter - it just came down to whether or not I could. I needed to sell 55 copies to break even, which considering I had no market presence and no reputation seemed like a lot. If I did sell all 100 copies I would stand to make £3,000, or a £1,369 profit.

In the end I damaged some pieces so I only ended up making 96 out of the 100, and some of those I gave away (or kept), I made £2,600, so just under £1,000 profit. Since all those sales were within the first year I gained 60% on top of my original investment, a far better rate of interest than any other savings investment would have offered!

Thursday, November 26

Boardgame Publishing: Not for the Risk Averse

I get lots of emails from people who are interested in publishing a game of their own design. Some want to start small, like I did with Border Reivers and the limited edition of It's Alive!, others want to jump in at the deep end and get their games manufactured professionally and try to sell to shops.

To do the latter you've got to be prepared to risk a large chunk of money and hence the possibility of failure and the loss of that large chunk (or a proportion of it). I thought I'd give an example here with some numbers, so you can see what I mean. These aren't accurate figures from one of my games, but they are indicative, so not miles out either.

Let's say you're a small publisher (like the now legendary Reiver Games), who want to aim at the smaller, lighter, cheaper end of the market. You've designed a game, and you think it's a winner. You think it would sell well at around £20-25. So the first thing to do is to price up getting it made. The more copies you make the cheaper it will be per copy, but the bigger the risk involved as you will have to invest more money, and sell more copies to break even/make a profit.

To sell to shops and distributors you need to be able to make a profit when selling the games at 40% of retail: i.e. £8-£10. Out of this you need to be able to pay your overheads, wages and marketing, so you really need to be getting the games make for around 20% of retail: £4-5.

You approach a manufacturer and get some manufacturing quotes. Your quotes come back as: £9,000 for 1,000 copies (£9 per copy), £12,000 for 2,000 copies (£6 per copy) or £15,000 for 3,000 copies (£5 per copy).

If you want to only make 1,000 copies you need to either sell it at £45, sell it at £25 with almost no margin, or do something in between. Remember to make a profit you need to sell at least the break even number (if you are selling at £10 to distributors and they cost you £9, you won't break even until you've sold 90%, i.e. 900 copies, and even if you achieve a sell out, you'll only make £1,000 profit, which is probably not enough to cover your overheads, wages and marketing budget). If the market for your game at £25 is only 900 people will buy it then you will at least cover the cost of manufacturing, but you will lose money on overheads, etc.

Making 2,000 copies you need to either sell it at £30, sell it at £25 with a 66% margin, or do something in between. Now the break even number at £25 RRP is a smaller percentage of the print run (60%), but with the bigger print run this means more copies (1,200). If you manage to sell 1,200 you've covered the cost of manufacturing, but not your overheads. If you sell out, you've made £8,000 (minus overheads, wages and marketing budget), but can you sell 2,000 copies? It doesn't sound that many when you consider there are 300 million people in the US and more in Europe, but with your marketing budget what proportion of those people will hear about your games? And what proportion of those who hear about them will be interested? If the market is 900 people you will lose £7,500.

If you go for 3,000 copies then selling at £25 RRP (i.e. £10 to distributors) then you will break even at 1,500 and if you sell out you will make £15,000! Of course, that means selling even more copies. If the market for you game is only 900, then you will lose £10,500.

The million dollar question is how many copies of a game can you sell? It depends on a lot of factors. The quality of the game. The effectiveness of your marketing. The price point you've pitched at (you'll sell more games at £5 than at £50 all other things being equal). When you start out in this business you don't really know what you can achieve, that information comes from experience. If you've never made a game in your life you've no idea how many copies you can sell. If you've sold 20 games, with sales of between 1,200 and 12,000 copies you've got a much better idea of how many copies you can sell of a given game at a given price.

A further spanner in the works comes from the time to sell out. Say you make 2,000 copies and you will sell them all. Great. That's £8,000 in the bank. Minus overheads. Let's say your overheads are £1,500 a month (which includes a modest wage, warehousing and a few other things). If you sell out in a month you've made £20,000, minus the manufacturing cost: £12,000 and one month's overheads: £1,500. So £6,500 of profit. Nice work. But one month seems a little unlikely. Let's say it takes you six months to sell out. Now the overheads are £9,000 and you've lost £1,000. If it takes two years, then you'll lose £28,000!

How on earth can I still be in business I hear you ask? My overheads are extremely low (I'm still not taking a salary), and having multiple games means I've spread the risk. Also the overheads only apply once. My overheads are the same whether I have one game or several, so getting income from multiple games all offset the overheads.

For the record, It's Alive! has been out nearly 15 months and I'm still a good distance away from selling out of it.

Tuesday, November 17

Playtesters Chosen

A big thank you to everyone who volunteered to help me test the storytelling card game. In addition to those of my current playtesters who have expressed an interest, I would like to send copies to:

  • Skiznills
  • FatherPhoenix
  • jafrank

Please could you guys email me with your street addresses so I can get copies in the post to you.

Friday, November 13

The Experience

I've been enjoying the words of wisdom of Brett J. Gilbert recently. One of the things he said recently made me think, and it is the starting point for this blog post. At first I thought it was something he had said in one of his two recent blog posts, but on re-reading them I think it must of come from an email he sent me and a few other UK games designers.

What Brett said was:

... when game players (hopefully) say “I want to play that game again!” what they mean is that they want to repeat the *experience* of playing the game, something that is more than simply the sum of the game’s mechanics.

This is something I've considered in the past when discussing Battlestar Galactica: The Board Game. BSG:TBG is a fairly simple game when you get down to the mechanisms involved, but the experience (when played with the right group of people) is much better than the sum of the mechanics. It's a game of paranoia, suspicion and table talk. Everyone is trying to uncover the hidden traitor, except the hidden traitor who is trying to frame someone else without being too obvious. It's a game where a lot of the fun comes from accusing everyone around you of being a "frakking toaster" (the TV show's TV-friendly swear word, and epithet for the TV show's robotic bad guys who are all chromed up - like a toaster). It's a huge amount of fun.

Why bring this up now? I've been sent a submission fairly recently that's tickled my fancy. In the two months since I received it I've played it with a bunch of people, who have all been entertained by it. Those of you who stalk me on the internet will probably know I've been enquiring about artists for it, and looking for North American playtesters for it.

It's different from the other games I've done. It's a pure card game (no components other than cards) and it's a very simple game, strategically very simple. But the experience makes it something more than the mechanisms would have you believe. It's a story-telling game, driven by your handful of cards. There's no deep, overarching strategy: you play the cards you've got. What makes it so entertaining is the cards themselves. Some of them are sensible, some of them are funny by themselves, but when you combine them in one of the 260,000 possible combinations even the straight ones often end up in hilarious stories.

Is this game going to wow fans of deep strategic eurogames? Probably not. But I think it might sell very well, especially in America (where most of my business is), if I can just get the marketing right. It's a silly, funny game, that could potentially appeal to the legions of Munchkin fans in addition to anyone else with a sense of humour.

It's still early days - I've been constructing playtesting copies to send to my playtesters. I need more feedback. Is it really funny? Could it be funnier? Is it too simple? Too complex? More information will help inform my publishing decision. But at the moment I think I'm onto a winner...

Tuesday, November 10

Looking for More Playtesters

It's that time again. I've received a submission that I need to get playtested more widely. In particular I want to find playtesters from North America (the best market for this game, I believe).

The game is a fun, silly, card game for 2-6 players than plays in less than 30 minutes. It's very language dependent (hence I'm not looking for European playtesters, I can't see I'll sell many copies there), since it's a fantasy-themed storytelling game.

If you're up for some light-hearted, simple fun, please post a comment explaining why you'd make an awesome playtester for Reiver Games. I'll pick some people (using my arcane selection criteria) and send them a copy of the game.

All I'm asking from you is that you play the game several times, keeping records of game length, scores, number of players, what everyone thought of the game and any ideas you might have for tweaks to the rules or cards.

Thanks!

Wednesday, November 4

You Never Stop Learning

Technically I've been in the business of making and selling games for over three years. That makes me an old hand now, right? Not really. I've only been 'professional' (not just in the sense that this is now my full-time job, but I'm also getting the games manufactured for me, and selling primarily to distributors and shops rather than direct to customers) for eighteen months and I've only had stock for the last thirteen months. I'm still doing a lot of stuff for the first time. And, as with Essen, when I'm doing stuff for the second time it's often under such different circumstances that it's hard to draw any conclusions from the past experience.

The reason I bring this up is that I've started graphing my sales over time, and it's teaching me new stuff all the time. At the beginning I assumed that sales for a new game would peak when it was released and then decline steadily over time. To some degree this statement has been true, but there have been some interesting deviations from what I expected. It's Alive! didn't sell many copies in its first quarter (but it came out in September near the end of the July - September quarter). In its second quarter (the run-up to Christmas) it did exceptionally well, helped by Essen and a few big stocking orders. Carpe Astra did much better than It's Alive! in its first quarter (the run-up to Christmas) and both did well in the first quarter of this year - when I signed the two biggest US distributors. Sumeria got off to a great start (best first quarter sales of any of my games) but then did less well in its second quarter (which for Sumeria corresponded to the Summer: July - September).

If I look at graphs plotting the sales of each game by quarter, with the x-axis corresponding to quarters since release it's hard to draw any conclusions: they are all over the place with dips and peaks that don't correspond at all (note that the last data point in each case is for this quarter which is less than halfway through):

So length of time since release is clearly not the driving factor behind how many games I'll sell in any given quarter. So what is I wonder? People say that the Summer months are often quiet, with the best sales being in the run-up to Christmas. This seems reasonable, so I've drawn the same data on a different x-axis. This time its still in sales per quarter, but the quarters relate to a single instance in time: 1 is last Summer (July - September when It's Alive! was re-released), 2 is last Autumn (October to December, including Essen, the run-up to Christmas and the release of Carpe Astra) and so on. Suddenly things become clearer:

Despite the fact that this quarter (Autumn) is only half done, all three games are showing a clear boost over the preceding Summer months. There's a noticeable decline from Autumn through Winter and Spring into Summer, before a sharp jump into Autumn again. Sumeria, which came out at a fairly quiet time, shows the same pattern, but with higher sales due to the initial stocking orders. I'm expecting a few more re-stocks before Christmas too, so hopefully the climb for this Autumn will become steeper across the board in the next couple of months.

With so little experience to base my decisions on, it's hard to see whether a game is doing well or badly. Are low sales due to the time of release, or something else? As the years go on I'll have more hard data to base my assumptions on, and can make more informed decisions as a result. The important thing is that rather than just waving a finger in the air and using gut feelings I'm collecting the data I've got so I'm more informed for next time.

Friday, October 30

Looking Back

Despite the slight disappointment of Essen, things are still going very well considering how new I am to this. While at Essen I sold my 4,000th game. 4,000! That's way more than I ever expected to make, let alone sell at the beginning. So I'm going to do a brief retrospective about how things have changed in the just over three years since I started Reiver Games.

October 2006

In October 2006 my company was four months old. I had released Border Reivers only three months ago, and was still manically constructing copies by hand in my spare time. Each copy of Border Reivers took three hours to assemble from the pieces I had ordered - since I had to construct the boxes, tiles and cards from scratch. Things seemed to be going pretty well, I was making good progress through the print run, and the people I met at shows seemed to enjoy it. But giving up my weekends and evenings (and even some holiday from work) to manufacture the copies was hard work. I was already doing slightly better than I had hoped, but never in a million years did I think I would have sold 4,000 games in three years time.

October 2007

A year later it felt like the company was going somewhere. I'd sold out of the original 100 copies of Border Reivers and made a reasonable profit. I was now a publisher too: Yehuda's It's Alive! was the second game in my catalogue, released five months earlier in June. Loads of people self-publish their own board game design, fewer make the jump to publisher of other peoples' games too. It's Alive! was selling well and proving very popular, I'd decided to make 300 of these, again largely by hand in my spare time around a full-time job, and I was on course to sell out of these too within the year. Could I do this professionally? I was beginning to wonder...

October 2008

Six months earlier I'd made the jump to full-time publisher, quitting my fairly well-paid job in IT Project Management for a life of playing board games and begging for food. The first five months of full-time work had been disappointing, I'd decided to re-print It's Alive! professionally after selling out of the 300 copies limited edition in May. The reprint had taken a lot longer to manufacture than I had hoped, and I had spent many months without any products at all. Still It's Alive! had finally arrived in September, and I'd just got back from my first Essen. Essen had been a huge success and I was on a real high. I'd take 840 copies (a full pallet) of It's Alive! to Essen. Sales to punters hadn't been huge (I'd not really advertised at all) but I'd got rid of the rest of my stock to a couple of distributors and picked up four distributors in total. I was ready to conquer the world!

October 2009

In the year since last Essen things have gone extremely well. I've picked up six distributors in North America, seven in Europe and two in the far East. I've released another two games: Carpe Astra and Sumeria and sales look promising. I've still not broken even on any of my games, but they continue to sell well (after a Summer dip) so I'm hopefully that I'll reach that point on at least one of them fairly soon. Essen this year was slightly disappointing, I'd hoped my advertising spend would have led to more sales to customers, and the freight prices for carting my games to and from the show meant that I didn't make a boat-load of cash (like I did last year). But with no brand new games and good distribution in Europe, there were more people there who owned my games, rather than had never heard of them. Still, I've got interest from a whole bunch of new distributors and the Christmas season is approaching, so I'm hopeful of better things to come.

I'm now beginning to feel like a proper publisher - I've several games in stock, pretty good distribution and people are beginning to know who I am. Onwards and upwards!

Thursday, October 29

My Second Essen

I finally returned from my second Essen at midnight on Monday. It's been a pretty busy few days since I got back too, so this is the first chance I've had to really take stock.

First a big thank you to all of you who swung by and introduced yourselves - it was nice to meet you all and to know that somebody out there reads these musings!

The Run-Up

The run-up to Essen as I've already mentioned was pretty stressful, in particular the travel arrangements. When I finally found out I could get the games freighted to Essen for £160 (as opposed to £1000 for the van hire and freight rate on the ferry) I felt much better about that, but the banners didn't arrive until lunchtime on the day I left - thankfully they were ok!

Just to make things more exciting on the shipping front, I heard from the freight company (after they'd already collected the stock) that there would be a couple of extra charges. I wanted the games delivered on Wednesday (so I could unload them myself to save money) which was an extra £40, and then when they realised it was going straight to the fair there was an additional charge for unloading delays which I still don't have a final amount for. As it turns out they didn't deliver on Wednesday, but Tuesday instead. This was good in the sense that I knew that the games had arrived safely, but bad in that it incurred extra costs (warehousing at the fair and delivery to my stand by fork-lift - £140€ in total). The freight company did waive the delivery on Wednesday surcharge though.

Wednesday

A pretty good day. It took a little longer to get to the fair than I expected, we'd got up at 4:50am, caught a 6:50am plane to Dortmund and arrived in Dortmund at 9:05. Then we managed to miss every connection to Essen, so we didn't arrive at the fair until lunchtime. We set up the furniture, hung the banners (which looked great - much more professional than last year's posters) and waited for the games to arrive. A fork-lift dumped the two pallets and then we set up the rest of the stand and went about adding the errata sheets to all 630 copies of the expansion I'd taken. That took Andrew and I three hours, it would have been a bit quicker but I kept having to stop to speak to people :) There were even a few sales of Sumeria and the expansion too :).

Sans crowds the fair was easy enough to negotiate so I took advantage of the space to chat with my Taiwanese and one of my German distributors. My Taiwanese distributor said It's Alive! was selling well for them, and stock was running low. Since the cost of shipping to Taiwan is so exhorbitant, he was keen to collect stock from me at the show. I delivered four cases to him that day, and he said he might want some more, depending on how much space they had left at the end of the show. The German distributor hadn't yet collected any Sumeria, and assured me that he wanted to, it had just got lost in the run up to the show chaos. He asked me to come back to him at the end of the show - he'd take some of my left over stock if I had any - maybe 60 copies of each?

Feeling pretty chipper about things and with the stand ready to go by early evening, Andrew and I headed off to the apartment and a welcome Chinese takeaway (we'd eaten at about 5:30am in the airport, and then not until 8:30pm at night. Mmm. Hungry! That evening Dunk and Lucy arrived from Duesseldorf and the team was complete.

Thursday

Thursday was the first day of the fair proper, and since Dunk and Lucy had arrived late the previous night, and Dirk (the Sumeria designer) was going to be helping out on the stand Thursday morning, I gave them the morning off - so it was just Dirk, Andrew and I until lunchtime. It got off to a fairly slow start - it takes a while for people to percolate through the halls to Hall 4, which is right at the back. Sales were pretty good though, lots of Sumeria and the expansion alone, plus more It's Alive! and Carpe Astra than I was expecting. The hardcore geeks tend to come on Thursday and Friday in an attempt to miss the weekend crush, and to get what is on their lists before they sell out. There was also some interest from new distributors in Finland, Japan and Singapore and my Belgian distributor collected some Sumeria too.

Friday

Friday was slower than Thursday, but not a bad day at all. I sold a box of each game to a shop in Switzerland (my first confirmed Swiss stockist) and sales were not too bad. It's Alive! and Carpe Astra continued to do better than I had expected, but it was definitely looking like my 50 copies a day target for Sumeria was optimistic. I gave Andrew the afternoon off - he'd earned it!

Saturday

I wasn't expecting much from Saturday - the crowd is usually more family-oriented, tends to stick to the front halls and is less free with their money. Still nothing prepared me for just how bad it was. Sales were just over half the previous day's and it felt like we weren't selling anything at all. People seemed to enjoy the games though, and a couple of distributors swung by after apparently hearing good buzz about Sumeria. Alliance, my biggest US distributor sent a couple of guys over from their sales team. Previously I'd only dealt with their purchasing team so it was nice to meet them. They said that they'd heard good things about Sumeria and wanted to push it on their return to the States as a game with good Essen buzz. Plus a potential new French distributor had also been told about Sumeria and was interested in ordering 120 copies (a larger order than any I'd had outside America). Sales were very disappointing, but the buzz and distributor discussions left me feeling better about things.

Sunday

Sunday was a real roller-coaster. Sales were going really well, my second best day of the show. Several people who'd played the games on Saturday came back and bought them and I picked up another Finnish distributor. I still had a bunch of stock left, but I hoped after the German distributor took some it would be a manageable amount to possibly send back in another UK publisher's van.

Then disaster struck. The boss of my contact at the German distributor came round, and seeing that my games were also distributed in Germany by someone else decided it would just be easier to buy from them rather than me. NO! Now I had a lot of stock to somehow get home. Time to panic! I went back to my Taiwanese distributor who took a bunch more It's Alive! and one of my UK distributors offered to take some of my stock to an Italian fair they were visiting the following week. I tried to see my contact at the other German distributor to see if they wanted some stock, but I couldn't get to see him - he was way too busy.

My last option was to buy a pallet, put the games on it, shrink-wrap them and then get the fair freight handlers to warehouse it for the night and ship it back to me in the UK. 460€. We finally left the fair at 9pm after a very stressful final few hours.

The Aftermath

The next day Andrew and I pootled round Essen before heading over to Dortmund airport for our 4:15pm flight. Which eventually took off at 9:30pm, 7.5 hours after we arrived at the airport. I finally got home at midnight, tired and emotionally exhausted.

On Tuesday I paid my take into my bank in the UK, although I brought home fewer Euros than last year, even with the huge cut the bank took, the weaker pound meant I paid more pounds into my account than last year. Of course with the sweaters, banners and the freight costs my expenses were much higher than last year, it was still a profitable week, but not by much.

Since then I've been busy on personal things and following up on all the distributor contacts I made - trying to expand my market presence further round the world. Next year things will be cheaper (the sweaters have a one off cost I've already paid and the banners are re-usable) and I really need to find a more affordable way to get my games to and from the fair.

I'm off to Patriot Games in Sheffield on Saturday for another demo day, and things on the home front will quieten down on Monday. Then sleep. Lots of sleep.

Tuesday, October 20

Off To Essen

This evening my journey to my second Spiel convention in Essen begins. Despite my best intentions it's been a largely last minute panic yet again, but now most of the panic is over. I've just been told my games have arrived at the convention centre, and I've collected my float (a whole bunch of five Euro notes for change at the booth), so the only thing I'm waiting on now is the banners which will hopefully be delivered shortly.

As I've mentioned before, last year's Spiel was a huge success for me and I'm hoping to repeat that this week. Several things are different though, and since this is only my second Spiel I don't have enough previous information to judge how that will affect things.

Last year I had rented out a third of my stand to Peter Struijf of Geode Games, and I only had one game of my own (though I had posters for Carpe Astra and a homemade prototype, the finished product was still a month away). My games weren't available in Germany yet (I picked up my first German distributor at the show, with my second signing on shortly afterwards) and It's Alive! had only been out for about five weeks - so it was pretty new.

This year I've a whole stand to myself and three games (the latest of which came out four months ago) which are all already available in Germany. I've spent more money on advertising this time (Boardgame News with their excellent English-language Spiel preview and SpielBox which is apparently the place to go for German-language Essen information), and signed up for a couple of deals with other people too (I'm in the Spiel fuer Spiel magazine again and I'm doing a deal with the Spielerei German-language magazine which will hopefully lead a few more people to my stand. Plus I'm doing the 'free 2 player expansion with every Sumeria sale' deal too.

How much will any of these factors affect my sales at the show? With so little information to go on I have no idea. The show will have cost me a lot more this year, hopefully that will pay off, but I can't be sure until next week, when I get home and work it all out.

Last year I sold 140 copies of It's Alive! to punters and another 96 or so to shops and distributors before finally getting rid of the remaining stock to a couple of big distributors. Those big distributors are unlikely to take any stock from me this time, but I'm hoping to get some orders from the smaller European distributors and betters sales to punters, due to the advertising and deals.

I'm taking a full pallet of Sumeria (504 copies), plus 192 It's Alive! and 96 Carpe Astra. My limited experience as a paid salesman back in my late teens seemed to focus entirely on targets. So I feel I should set myself some. I'm thinking 50 Sumeria, 5 Carpe Astra and 10 It's Alive! sales to punters per day. Is that achievable? I have no idea. Only one way to find out.

Wish me luck...

Wednesday, October 14

Almost on Top of Things

Off topic: 600th post - w00t!

Last Tuesday I posted about how unprepared I was for Essen next week, and how my travel plans had been through several iterations in an effort to avoid paying ridiculous shipping costs.

Things are finally sorting themselves out now. I've ordered the sweatshirts and seen the proofs, this morning I booked the pallets to Germany and I've got to get the banner art to the printers this afternoon/evening.

Even though the pallets to Essen are booked I've still got a bunch of stuff to do for that. I'm taking a full pallet of Sumeria (504 copies) plus a mixed half-pallet of It's Alive!, Carpe Astra and the Sumeria 2 Player Expansion. Tomorrow I'm going up to York to pick and package the mixed pallet, and also to bring a car-full of Sumeria back home (I'm down to 8 copies at home, from where I fulfil almost all my orders). It'll be a fairly early start as the shipping company want to collect the pallet that afternoon, so I've got to get up there (3 hour drive) and sort out the pallet before they arrive.

We're in York again on Friday, since The Wife has a meeting there. Having sorted out the pallets on Thursday, I now get to spent Friday afternoon hanging out with my friend Paul and doing some playtesting.

That leaves me the weekend and Monday to catch up with my books (I've got a VAT return to do by the end of the month and I'll have a lot to do the week after Essen if last year was anything to go by, so it's better to get it out of the way before I go. If last week was very stressful, this week is still busy, but a bit calmer.

When I get back, as well as sorting out all the paperwork from Essen there's a couple of prototypes I need to get made up and distributed to my playtesters. No peace for the wicked!

Sunday, October 11

Sumeria 2 Player Expansion

As I've mentioned before, when Sumeria was initially submitted to me it was for 2-4 players. During playtesting one of my playtesters spotted a problem with the scoring in the two player game. I was at this point sailing fairly close to the wind (sounds familiar!) and so Dirk and I made the decision to take the two player game out of the mix.

At a later stage we came up with a solution to the two player scoring conundrum, but by that point it was too late to add it back into the game.

Last year at Essen I had one game that had been out just over a month. I had very few distributors, so very few people owned a copy of it. It was to all intents and purposes a new release for Essen. This year I've a game that came out last September, and was at Essen last year, a game that came out last November (so hasn't been to Essen yet) and a game that came out in June. While most of my European distributors haven't picked up Sumeria, I can't really describe it as an Essen release - it's been out for three months.

There had been interest in the two player game and I had considered making an expansion at some point. When it became clear to me that sales over the Summer wouldn't be good enough to fund a new release for Essen (and in fact I've not received a submission that was ready to go in time anyway), I started thinking of ways to entice people to my stand. Since all three of the games I've got are theoretically available in stores - why come to my stand at Essen to get them when there's so many shiny new things coming out?

So I went back to the 2 player expansion idea. I wanted to make the expansion as cheap as possible for the buying public to make it more of a impulse purchase, and also to allow me to provide it as an Essen promo freebie - buy Sumeria at my Essen stand and you get this limited expansion for free!

That lead me down a particular route. If I sell a game to shops via distributors the retail price should be 5 times the manufacturing cost - i.e. if it costs me £2 to make it, it should retail for £10 (it doesn't work out quite like this - my margins are tighter). If however I only sell to people directly (at cons and via my website) then I can price it at 2 times the manufacturing cost (e.g. a £1 per copy manufacturing cost leads to a £2 retail price). I choose the latter route. The next decision was packaging. If you're selling to shops you want a nice pretty box that will look good on the shelf and attract peoples' eye. If you're selling directly you don't need that. The expansion can come in a baggie and the customer can store it inside the original box. This further cuts manufacturing costs (no box art needed and a baggie is much cheaper than a small box), and fits with my "small box, no wasted space" ethos. Again that cheaper option is the route I chose.

The expansion arrived at my house last Monday. I'd chosen to have it delivered to my house instead of the warehouse since it would be quite small and I was expecting it to be delivered by a courier. Instead a 7.5ton lorry turned up with the expansion on a pallet. It was five medium-sized boxes, which failed to even fill the bottom of a pallet - seemed like overkill! The lorry driver helped me cut the shrink-wrapping off the pallet and lift the five boxes off the pallet, which I then carried into my office. Opening the first box the expansions looked like exactly what I was expecting - no surprises there.

It's not been a completely smooth ride though. On top of the mental week of Essen travel disasters, there was a small problem with the expansion. In the two player game each player takes four turns per round, whereas in the three and four player games you only get three. The sticker in the expansion is designed to cover the three space turn track with a new four space turn track.

Unfortunately the sticker is a bit too transparent, so if you put it over the turn track as designed you can see the old turn track underneath. It looks rubbish.

Fortunately there is a solution: Cut the sticker in half between the three and four spaces and throw away the 1-3 bit. Add the 4 bit to the board just below and to the right of the three space printed on the board.

Works fine :) But it's a bit inconvenient and doesn't reflect especially well on my production values. I think I'll include a slip of paper in each bag at Essen explaining this fix.

Tuesday, October 6

Essen. Yeay! Arrgh! Yeay! Arrgh!

It's that time of year again, we're just over two weeks away from Spiel '09 (or International Spieletage '09 to give it its full name). Spiel is the largest event on the board gaming calendar, a chance to demo and sell you games to over 150,000 (predominantly German) board game fans.

Last year my preparation for Essen was all a bit last minute and I vowed to be more organised this year. I've not succeeded in any significant way :-(. I did manage to book my accomodation in March, and I obviously got my booth organised in time for the May deadline, but I only booked my booth furniture a couple of weeks ago, and the saga of how I'm getting my crew of awesome volunteers and my games to Essen is ongoing!

Last year I took three volunteers: Mal, Dunk and Lucy. They were awesome, they worked extremely hard, were knackered like I was and they were doing it as a favour to me, not for personal financial gain. We all shared a car, (which Dunk and Lucy drove - again with the awesome), got the ferry from Hull to Rotterdam and stayed in a couple of self-catering apartments. Dean from Ludorum Games, took my games for me in his van (we're racking up a lot of awesome here), I just paid £35 to ship a pallet of games from my warehouse to his house and then him some petrol money.

It all worked out ok. I liked the self-catering apartments (only 10 minutes walk from the venue, fairly affordable and they allowed us to cook for ourselves and hence eat cheaply). I booked the same place again this year. The ferry cost about £400, and was fun in a roadtrip kind of way.

Yet again I left several important things to the last minute. Who I was taking was up in the air until last week. Dunk and Lucy had volunteered again (gluttons for punishment!) and I was hoping to take The Wife. Sadly work commitments had ruled out The Wife a couple of weeks ago, and Lucy was unsure too. It might just have been Dunk and I. Four people on the stand takes some of the pressure off, you can take a break, wander round or come in late/sneak off early. Just the two of us would have been very hard work. So I started looking around for replacements. In the end Lucy was able to make it (yeay!) and I found a fourth in Andrew - one of my playtesters. Excellent. People sorted. Now I can sort out travel.

Games first. I'd phoned around last week and none of the other UK publishers I know had any space in their vans. Not a problem. I could hire a van and drive it over full of games like Dean had done last year. I phoned a few van companies and got a quote of £192. The Wife sensibly pointed out that since I haven't driven on the continent before (on the wrong side of the road!) and I have a medical condition, I should probably have a co-pilot who can share the driving. £66 for a 2nd driver. Then I phone the ferry company. Last year I'd paid £400 for a return ferry ticket for four people, a four-berth cabin and a car. This year I was looking for two people, a two-berth cabin and a small van (Citroen Berlingo about the size of a car). I'm chatting to the woman on the phone and she asks what the vehicle registration is.
"I don't know - it's a hired van." I reply.
"Van?" she asks, "What are you taking?"
"Some board games to a trade show."
"Oh, you'll need to speak to our freight department." They quote me £755. It's going to cost me over a grand to get my games there. A grand! A GRAND! Ok, that plan goes out of the window. After examining the options for just getting a freight company to ship the games there, I think I can go down that route, but it's not booked yet and nor are the flights for the four of us.

There's a couple of other things I want to get sorted too. Last year my Point of Sale consisted of a few posters I'd got printed at York University, which then fitted in simple top and bottom frames (don't ask how long that took - they were a nightmare!). I wanted something a bit more professional looking this year, so I've been looking at getting some vinyl banners done. Time's getting a little tight (especially considering I haven't designed them yet), but I've found a company online today that have a 48 hour turnaround, so that can be put off for a day or two.

The other thing was some kind of uniform (no, not french maids and firemen!). Last year we were all in civvies, so it was hard for passing people to work out who to speak to. I'm getting some sweatshirts done with the Reiver Games logo, so it will be clear who's working the stand and who's visiting it. At first I thought of T-shirts, but I seem to remember wearing a jumper all the time last year due to the temperature, so a sweatshirt seems like a better idea. They have a 7-14 working day turnaround (I found out today with 9 working days left), but I spoke to them on the phone today and for such a small order it shouldn't be a problem.

I found out about the ferry price this morning. I've spent the day trying to sort out getting the games to Essen, getting us to Essen, and sorting out the sweatshirts and banners. Numerous phonecalls to various companies (several in Germany) and not a small amount of stress. I'll be glad when I get there.